hibajiee Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how hibajiee ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the hibajiee platform at https://hibajiee.club, including all games, betting services, payment processing, and customer support functions.

By registering an Account on hibajiee or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood its contents and that you consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact [email protected] to request Account closure.

This Policy should be read alongside the hibajiee Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. In the event of a conflict between this Policy and any other hibajiee document, this Privacy Policy will govern data protection matters.

2 Data Controller

For the purposes of applicable data protection principles, hibajiee acts as the Data Controller in respect of personal data collected through the platform. This means hibajiee determines the purposes for which your personal data is processed and the means by which that processing takes place.

All enquiries relating to your personal data, including requests to access, correct, or delete your data, should be directed to the hibajiee Data Protection contact at:

3 Data We Collect

hibajiee collects personal data across several categories, each collected for a specific and defined purpose. The categories and examples of data within each are set out in the table below.

hibajiee does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required and explicitly consented to as part of an enhanced verification process.

4 How We Collect Your Data

hibajiee collects personal data through the following means:

• Direct Interactions: Data you provide when registering an Account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated Technologies: Technical and usage data collected automatically when you access the hibajiee platform, including via browser cookies, server logs, and session tracking technologies. See Section 8 for full details on cookies.
• Third-Party Payment Providers: When you make a deposit or withdrawal via bKash, Nagad, Rocket, or another accepted payment method, limited transaction confirmation data is received from those providers to validate the payment against your Account.
• KYC Verification Partners: Where required, identity verification data may be cross-referenced with third-party verification services to confirm the accuracy of the information you have provided.
• Fraud Prevention Systems: Device fingerprinting, IP reputation data, and pattern analysis tools used to detect and prevent fraudulent activity on the platform.

5 How We Use Your Data

hibajiee uses your personal data for the following specific purposes:

• Account Management: Creating, maintaining, and administering your hibajiee Account, including processing login requests, updating your profile, and managing Account security.
• Payment Processing: Facilitating deposits to and withdrawals from your Account via your chosen payment method in Bangladeshi Taka (BDT), including verifying transaction legitimacy and resolving payment disputes.
• Identity & Age Verification: Confirming that you meet the minimum age requirement of 18 years and that you are who you claim to be, in accordance with our KYC obligations.
• Platform Security & Fraud Prevention: Detecting and investigating suspicious activity, enforcing the one-account-per-player rule, identifying misuse of promotional offers, and protecting against money laundering and other prohibited conduct.
• Customer Support: Responding to your enquiries, resolving complaints, and maintaining records of communications for quality assurance purposes.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and to apply self-exclusion, deposit limits, or cooling-off periods as instructed by you or as required by our responsible gaming obligations.
• Platform Improvement: Analysing usage data in aggregate form to improve game selection, site performance, user experience, and the relevance of promotions offered to Bangladesh players.
• Marketing Communications: Sending you relevant promotional offers and platform updates where you have provided explicit consent to receive them. See Section 12 for how to manage your preferences.
• Legal Compliance: Meeting any legal, regulatory, or platform integrity obligations that require the retention or disclosure of personal data.

6 Legal Basis for Processing

hibajiee processes your personal data on the following legal grounds depending on the nature of the processing activity:

• Contractual Necessity: Processing required to perform the contract between hibajiee and you as a registered player — including Account management, payment processing, and game provision.
• Legitimate Interests: Processing necessary for hibajiee's legitimate business interests, such as fraud prevention, platform security, and improving the player experience, provided those interests are not overridden by your data protection rights.
• Legal Obligation: Processing required to comply with platform integrity standards, KYC obligations, or other applicable legal requirements, including anti-money laundering procedures.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of receiving marketing communications. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

hibajiee does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum data required to process your deposit or withdrawal transaction. These providers operate under their own published privacy policies and are bound by contractual data protection obligations when processing data on hibajiee's behalf.
• KYC & Identity Verification Providers: Third-party identity verification services may receive your name, date of birth, and document references solely for the purpose of confirming your identity and age as part of the Account verification process.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and others may receive pseudonymous game session data (e.g., player ID, bet history, game results) to deliver game functionality and resolve technical disputes. These providers do not receive your full identity or payment data.
• Fraud Prevention & Security Services: Third-party tools used for IP reputation analysis, device fingerprinting, and fraud detection may process technical data to help hibajiee identify and block suspicious activity.
• Legal & Regulatory Disclosure: hibajiee may disclose your personal data to law enforcement, regulatory authorities, or legal advisors where required by a valid legal obligation, court order, or to protect the rights and safety of hibajiee, its players, or third parties.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of hibajiee's assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy. Affected players will be notified of any such transfer in advance.

8 Cookies & Tracking Technologies

hibajiee uses cookies and similar tracking technologies to operate the platform, improve your experience, and maintain security. A cookie is a small text file placed on your device when you visit the hibajiee website. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help prevent cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Performance Cookies: Used to collect anonymous data about how players navigate the site — which pages are visited most, where errors occur, and how long sessions last. This data is used in aggregate to improve platform performance and is not linked to your personal identity.
• Functional Cookies: Remember your preferences such as language settings, last visited game category, and display options to provide a more consistent experience across sessions.
• Security & Fraud Detection Cookies: Used alongside IP and device data to identify unusual access patterns and protect your Account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from accessing certain features of the hibajiee platform, including the ability to log in. Performance and functional cookies may be disabled without affecting core platform access.

9 Data Retention

hibajiee retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or platform integrity obligations. The general retention schedule is as follows:

• Account Data: Retained for the duration of your active Account and for a period of five years following Account closure, to comply with anti-money laundering record-keeping requirements and to resolve any post-closure disputes.
• Transaction & Financial Records: Retained for seven years from the date of the transaction to satisfy financial record-keeping standards.
• KYC Verification Documents: Retained for five years from the date of verification or Account closure, whichever is later.
• Customer Support Communications: Retained for three years from the date of the last communication in a support thread.
• Marketing Preferences: Retained until you withdraw consent or request deletion, after which opt-out records are kept for a minimum of one year to demonstrate compliance.
• Technical & Usage Logs: Retained for 12 months from the date of collection, unless required for an ongoing security investigation.

When personal data is no longer required, hibajiee securely deletes or anonymises it so that it can no longer be associated with your identity. Anonymised aggregate data may be retained indefinitely for analytical and platform improvement purposes.

10 Data Security

hibajiee applies a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and hibajiee's servers is encrypted in transit using industry-standard TLS protocols, ensuring that sensitive data including login credentials and financial details cannot be intercepted.
• Encrypted Data Storage: Personal and financial data stored on hibajiee's servers is encrypted at rest. Database access is restricted to authorised personnel only, with all access logged and audited.
• Access Controls: Internal access to player data is granted on a strict need-to-know basis. Staff with access to personal data are trained on data protection obligations and are subject to confidentiality agreements.
• Intrusion Detection & Monitoring: hibajiee's infrastructure is continuously monitored for anomalous activity, unauthorised access attempts, and potential security threats.
• Secure Payment Processing: Payment transactions are routed through certified payment gateways. hibajiee does not store full card numbers or mobile wallet PINs on its own servers.

11 Your Data Rights

As a player whose personal data is processed by hibajiee, you have the following rights in relation to that data:

• Right of Access: You may request a copy of all personal data hibajiee holds about you. We will provide this within five business days of receiving a verified request.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent is the legal basis), or where the data has been processed unlawfully. Note that this right is subject to hibajiee's legal obligations to retain certain data as described in Section 9.
• Right to Restrict Processing: You may request that hibajiee limits the processing of your personal data in certain circumstances, such as while a data accuracy dispute is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where that processing is based on hibajiee's legitimate interests. hibajiee will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request — [Your Registered Username]". hibajiee will respond within five business days. We may require you to verify your identity before processing a rights request to protect against unauthorised access to another player's data.

12 Marketing Communications

hibajiee may send you promotional communications about new games, bonuses, seasonal offers (such as Eid specials, BPL cricket promotions, and Pohela Boishakh rewards), and platform updates where you have provided explicit consent to receive them during Account registration or subsequently through your Account preferences.

You may opt out of receiving marketing communications from hibajiee at any time by:

• Updating your communication preferences in the notifications section of your Account settings.
• Clicking the "Unsubscribe" link in any marketing email you receive from hibajiee.
• Contacting [email protected] with the subject line "Marketing Opt-Out — [Your Username]".

Opting out of marketing communications does not affect your receipt of transactional communications, such as Account activity confirmations, deposit and withdrawal receipts, security alerts, and important policy updates. These service communications are necessary for the operation of your Account and cannot be disabled.

13 Children's Privacy

The hibajiee platform is strictly intended for adults aged 18 years and above. hibajiee does not knowingly collect, store, or process the personal data of any individual under the age of 18. If you are under 18 years of age, you must not register an Account or use any part of the hibajiee platform.

If hibajiee becomes aware that personal data has been collected from an individual under the age of 18, that data will be deleted immediately and the associated Account will be closed. If you believe that a minor may have used your Account or that a minor's data has been submitted to hibajiee, please contact [email protected] without delay.

14 Third-Party Links

The hibajiee platform does not include links to external third-party websites. All navigation on hibajiee leads to internal platform pages. In the event that any third-party content is presented within a game interface — such as a game provider's logo or embedded help documentation — hibajiee is not responsible for the privacy practices of those third parties.

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and NetEnt operate their own privacy policies in relation to data processed through their game engines. hibajiee's data sharing with these providers is limited to pseudonymous session data as described in Section 7. We encourage you to review the privacy policies of any third-party service provider whose services you access through the hibajiee platform.

15 Policy Updates

hibajiee reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform operations. When material changes are made, we will notify registered players via the email address associated with their Account and will update the "Last Reviewed" date at the top of this document.

Continued use of the hibajiee platform following notification of changes to this Policy constitutes your acceptance of the revised terms. If you do not agree with any updated provisions, you should discontinue use of the platform and contact [email protected] to arrange Account closure and withdrawal of your remaining Real Money Balance.

We recommend reviewing this Privacy Policy periodically to stay informed of how hibajiee protects your personal data. All previous versions of the Policy are available upon request by contacting our support team.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hibajiee handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Subject line for data requests: "Privacy Enquiry — [Your Registered Username]"
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget inside the platform after login.
• Response Time: All privacy-related enquiries are acknowledged within 24 hours and resolved within 5 business days (Bangladesh Standard Time, UTC+6).